International Customers

We're based in the UK but ship to customers around the world. For international customers we calculate shipping costs for your order manually and respond with a quote via email.

Ordering

Please submit your order (no payment will be taken) and then we'll respond by email with a quotation including shipping to your location. There is no obligation to proceed with the order until you choose to pay.

Please note that the delivery prices shown on our website apply to mainland UK orders only and should therefore be ignored by international customers.

Payment

Payment is only accepted in British Pounds Sterling. We never quote prices in US Dollars, Euro etc. The banks or card companies will convert the price of your order in Pounds to your local currency when processing your payment. For international orders we accept PayPal or bank transfer in Pounds Sterling only.

UK VAT (Value Added Tax)

UK VAT is charged on all orders shipped to UK addresses. Other countries within the European Union will also be charged VAT, unless the customer can provide a valid EU VAT number for their business at the time ordering. Orders shipped outside of the EU are not charged UK VAT but you may incur local tax upon import.

Import Tax/Duty

International customers outside of the EU may incur local taxes, duties or fees upon importation of shipments from the UK. This is beyond our control and the customer is liable for payment of these charges. Please note that we cannot declare parcels as 'gift' or 'no customs value' and we will not falsify the value of shipments on the paperwork as this is illegal.

Delivery

We ship international orders via signed-for/insured airmail or international air courier. Delivery times vary between countries and methods used. Airmail can take a couple of weeks although delivery is normally quicker, especially to Europe which is often just 2-3 days after dispatch.

Please note that we do not use expedited/express services for international orders and will not arrange this even at an additional cost to the customer due to the administration/logistics involved. We also cannot arrange shipment using customers' own shipping accounts.