Terms and Conditions
We're enthusiastic about what we sell and want you to be happy with your purchases and our service. Here is our general terms and conditions of business. If you have any queries about our business or your order, please contact us.
OPTIFANATICS is a trading style of Minim Technology Limited - based just outside London and registered in the UK. We operate via the web/mail-order only. We don't offer a retail outlet or trade counter.
We can be contacted at our registered office address: Minim Technology Limited, 70 Parkland Grove, Ashford, Middlesex, TW15 2JP. Note that we do not accept visitors without prior arrangement, do not currently conduct day to day operations from this office and do not hold stock on site. As an online business, we do not normally offer telephone sales or enquiries, however in the event of problems you can contact us via telephone or fax on 01784 242 445.
This website serves as an online shop for our product sales. Minim Technology Limited, its directors and staff will not be held liable for loss or damages incurred as a result of direct or indirect use of this website. We reserve the right to refuse any sale if we believe the transaction to be fraudulent or for any other reason.
Prices are quoted in pounds sterling and subject to VAT at the current UK rate as stated throughout the site. A VAT receipt will be issued to you and sent with your order. Our VAT registration number is 710993433. Prices are subject to change and errors and omissions are excepted. We reserve the right to refund any order if we determine that a pricing error has occured or we are unable to supply any item(s).
Payment is accepted in Pounds Sterling only. We accept cash, cheques, postal orders, direct bank transfers or online electronic payment via PayPal. All postal payment is sent at the customer's risk, so please use insured delivery when sending cash or postal orders. Cheque's are payable to 'Minim Technology Limited' and must clear prior to despatch of goods - this typically takes 4-7 working days. Cheques returned unpaid will be subject to banking fees rechargeable to the customer. Title in all goods remains the property of Minim Technology Limited until payment is received in full.
We ship most items to most countries, providing there are no embargos or other restrictions on trade with the destination, and that insured 'signed-for' delivery is available from the UK. Certain lines will not be shipped to customers outside of the UK for complications due to shipping, regulation or compatibility. We will advise on availability and delivery costs before formally accepting an international order. Delivery to UK destinations typically takes 1-3 working days from despatch. Typically orders for in-stock items will be despatched within 1 working day of when we receive cleared payment.
All new items have a full manufacturers warranty. Any used items we sell will not normally have a warranty.
Items from the 'special offers' section comprise both new and used clearance items, often sold at very considerable discounts. The condition of these items is as described on the product detail page. We assure these items to arrive in the condition described and unless described otherwise on the product detail page, they come without warranty. These items are typically limited to small quantities.
Items covered by manufacturers warranty failing within the terms of the warranty should be returned to the manufacturer or us. The manufacturer will repair or replace at their discretion. Firstly return authorisation should be obtained by contacting us, giving full details of the product fault, invoice numbers and serial numbers. We cannot be held responsible for loss or damage of returned items caused in transit to us, so please arrange for proper insured carriage. Items must be returned at the buyers expense if the buyer cancels. Cancellations should be advised immediately and must be within 14 days of receipt. Items which have been used cannot be returned unless faulty. Please note that custom made items cannot be returned.